When I first define The Process Component™ for entrepreneurial leadership teams, it is not uncommon to see some eyes roll at the thought of documenting the company’s Core Processes.
The word “document” is what gets people’s attention. They envision lengthy procedural manuals that, while well intended, require extensive work to develop and eventually sit on a shelf and gather dust. No one ever refers to them, and most employees don’t even know they exist.
Core Processes Make Your Business Great
In The EOS Process® we keep everything simple. You’ve heard the phrase before — less is more.
Your company has a handful of Core Processes that truly illustrates how the company provides its product or service. And when your Leadership Team agrees on what those Core Processes are, documents the 20% that yield 80% of your results, and has everyone in the company following the Core Processes — magic happens. The result looks something like this:
Make the Most of Your Core Processes
So you have a list of your Core Processes. Now what? Consider these 6 questions for each Core Process:
- What outcome do we want to achieve?
- Who can implement it?
- When may they implement it?
- How do we know we achieved the outcome?
- How do we know if it was effective?
- Are there any “next steps” when the outcome is achieved?
These questions will help clarify how your company provides its product or service and will eliminate legacy processes — those activities we do because it’s always been that way. They take up too much of our time, do not yield meaningful results, and can make us stray from our Core Focus™.
Written by Connie Chwan on April 24, 2017